FAQ

Frequently Asked Questions (FAQ)

1. How does the custom tour planning process work?

We start with a personal consultation to understand your travel dates, group size, pace, and specific preferences. Our travel designers then craft a fully tailored itinerary just for you. Once you are 100% satisfied with the plan, we finalize the details and handle all local arrangements for your dream Hawaiian getaway.

2. What is included in your private custom tours?

Our private custom tours typically include a dedicated private vehicle and driver/guide, a bespoke day-by-day itinerary, hand-picked local experiences, and 24/7 on-trip support. Specific inclusions are always clearly outlined in your personalized final proposal.

3. How do I make payments or pay for price adjustments?

Once your custom itinerary and quote are confirmed, our team will provide a secure checkout method or a dedicated custom payment link on our website. You can easily complete your payment according to the exact amount agreed upon with your travel designer.

4. Can you assist with hotel bookings and inter-island flights?

Yes! As a full-service custom travel planner, we curate and book premium hotels, luxury resorts, and inter-island flights that match your style, comfort level, and budget as part of your comprehensive itinerary.

5. What is your cancellation and refund policy?

Because every itinerary is meticulously crafted and tailored to your specific needs, we always recommend finalizing all details—such as travel dates, routes, and hotel selections—with your travel designer before making your final payment.

Once your tour is confirmed and booked, changes or cancellations can be complex as they involve various third-party partners (such as hotels and private transport). While we will always do our utmost to assist you, any modifications or refund requests will be reviewed and calculated based on the real-time availability and actual policies of the suppliers involved at that time.